Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.
Important note: if the damaged item was shipped through a freight carrier or white glove service, then you must report the issue within 48 hours after delivery to be eligible for a replacement or refund. It’s critical to report the issue within that time period so that a claim can be filed with the carrier. We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you may inform the carrier and refuse delivery. In that case, please report the issue and you can choose to receive a replacement or a refund.
You will be required to submit photos of the damage. Note that the option to report damage or a defect may only appear for items shipped by parcel and for 48 hours after delivery for items shipped through a freight carrier or white glove service. You can find the type of delivery (parcel or freight) listed on your shipment confirmation email.
Exclusive Decor is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered
To initiate a replacement, please contact email@example.com with a proof of purchase and photograph showing the defect, and we will promptly assist you.
If you choose to get a refund for an eligible returned, damaged or defective item (as specified above), you’ll be refunded the purchase price and applicable sales tax. For damaged or defective items, you will also receive a refund for any amount you may have paid. For items that were not damaged or defective, the return shipping costs will be deducted from the amount of the refund due to you You will receive a full refund if you cancel your purchase at least one (1) day prior to your scheduled shipping date.
No refunds or reselections are allowed after delivery or pickup of merchandise.
You may cancel your order without charge within 24 hours. If the order is for a custom item, cancellation must be prior to production. If the order is for a stocked item, cancellation must be prior to shipping. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy and specific Manufacturer rules (see the Product Page or call us for details).